Live Chat
The best way to get a fast response. Start it from the widget at the bottom right.
Weekdays 09:00-18:00
HELP CENTER
Reach help in
Live chat, email, phone, reach us through whichever channel you prefer. Support is available during business hours, and email requests are accepted 24/7.
SUPPORT CHANNELS
Choose the Path That Suits You Best
Different channels are available for each plan; for the fastest response, choose live chat or email.
We accept requests 24/7 and respond according to your plan's SLA.
destek@cerez.ioPhone
+90 540 059 40 40, the cerez.io support line. For Enterprise discussions you can also use the contact form.
Business hours
Enterprise Contact
Email-based corporate contact under the Enterprise plan. An individual SLA is defined in the contract.
Enterprise plan
POPULAR TOPICS
The 10 Most Asked Topics
For a quick solution, go directly to the relevant document.
TRAINING AND RESOURCES
Develop Your Skills
Video guides, a community channel and a status page are planned on the roadmap.
Video Tutorials
Step-by-step video tutorials, installation, configuration, advanced features.
Q3 2026User Community
A community channel is planned.
Q3 2026Status Page
Track service status and outages live: status.cerez.io
Q3 2026
Frequently Asked Questions
Questions on Your Mind
The most common questions about support, plans and technical topics are below.
What is your support response time?
Support is handled during business hours and answered as quickly as possible. We do not offer a public plan-based SLA table; an individual SLA under the Enterprise plan (response time, escalation terms) can be agreed mutually in the contract.
Which plans offer phone support?
The standard support channel is email (destek@cerez.io). General support line: +90 540 059 40 40. A dedicated phone call can be arranged under the Enterprise plan.
Can I get support in Turkish?
The primary support language is Turkish. EN/DE support can be provided on request.
Can I get support on the free plan too?
Yes. Free plan users can access the help center, documentation and email support.
What are the live chat hours?
Live chat operates on weekdays 09:00-18:00 (Turkey time). Outside business hours you can leave a message, and it will be answered on the next business day.
Do you provide onboarding support?
Onboarding support is offered on Pro+ plans. A self-service onboarding wizard is available on the Free plan.
Do you have a status page?
A status page is on the Q3 2026 roadmap and does not exist yet. Registered users are notified by email about major outages.
How can I submit feedback?
You can send it to destek@cerez.io or via the contact form. Every piece of feedback is read and reviewed; customer requests shape our product development priorities.
SUPPORT POLICY
How We Work
Your support requests are handled during business hours and answered as quickly as possible. We do not offer a public plan-based SLA table; an individual SLA under the Enterprise plan (response time, escalation terms) can be agreed mutually in the contract.