Individual SLA
Mutually agreed uptime target, response time and escalation terms in the Enterprise contract. No publicly stated uptime guarantee is offered on standard plans.
For companies with 100K+ pageviews/month: a mutually agreed individual SLA in the Enterprise contract, multiple domains, Turkish-language KVKK expertise, corporate email support and Cookie + Accessibility Bundle in a single package.
As pageviews, number of domains and contract flexibility grow, standard plans fall short. The eight items below summarize the scope of Enterprise.
Mutually agreed uptime target, response time and escalation terms in the Enterprise contract. No publicly stated uptime guarantee is offered on standard plans.
Corporate sign-in (OIDC) works with Google Workspace. SAML 2.0 and other identity providers are coming soon.
Pro+ plans include banner logo, color and theme customization and removal of the Powered by line. Full white-label (custom domain, branding removal in the dashboard) is coming soon.
A local data center in Türkiye on cerez.io infrastructure. Data is stored in Türkiye; the visitor's IP is not stored in raw form.
Enterprise plan contact channel: destek@cerez.io. Turkish-language responses during business hours. Phone: +90 540 059 40 40.
Group companies' sites in one panel; subscriptions are per site.
Instead of a standard click-through, a wet-signed corporate contract can be arranged. Compatible with corporate procurement processes.
Payment in Turkish Lira, e-invoice including VAT, issued to a corporate tax number. No exchange rate surprises.
In line with our transparency policy: no publicly stated SLA is offered on the standard Free/Pro/Business plans. In the Enterprise contract, all terms are negotiated and defined in writing.
For Enterprise customers, the uptime target, response time, escalation matrix, breach credit terms and reporting cadence are negotiated mutually and defined in the contract. Commitments are made at the level required by your industry and operational needs.
We transparently share the current status on data retention, access control and audit trail for enterprise customers.
Consent logs stay within the country, raw IP is not stored.
All data processing is designed with the principles of KVKK 6698 and Article 5 of GDPR in mind.
Role-based authorization, full audit trail.
ISO 27001 or SOC 2 certification is not currently available. The focus is on product development and customer satisfaction.
KVKK and GDPR place the burden of proving user consent on the data controller. cerez.io logs every consent event and makes it available in exportable form.
Upcoming enterprise features and the current status. Dates are targets; they may change without notice.
| Feature | Status | Estimated | Description |
|---|---|---|---|
| Local Hosting in Türkiye | Available | Available | cerez.io infrastructure, data center in Türkiye |
| Role-Based Access Control | Available | Available | Admin / Editor / Viewer, at the domain level |
| Audit Log (28 controllers) | Available | Available | 44 action types, 365-day retention |
| UI Customization (Pro+) | Available | Available | Logo, color, theme, banner position |
| IAB TCF (Publisher) | Planned | Alpha | No timeline has been set for IAB registration. |
| Google Workspace SSO (OIDC) | Available | Available | Set up on the Corporate sign-in (SSO) screen in the dashboard |
| SAML 2.0 SSO | Planned | Coming soon | Azure AD / Okta integration target |
| Full Whitelabel + Custom Domain | Planned | Coming soon | Complete removal of the brand from the panel |
| WCAG Automated Scanner | Available | Available | axe-core in a real browser, Accessibility Health |
| Mobile SDK (iOS / Android) | Planned | No timeline set | In design |
You work with a local team well-versed in KVKK, KAİK and current Board decisions. Your consent logs stay on servers in Türkiye, and your invoice is in Turkish Lira and clear.
Turkish-language support, KVKK expertise and Cookie + Accessibility Bundle in a single package. Get in touch for an individual quote and SLA negotiation.