E-mail support is provided on weekdays.
destek@cerez.io
HELP CENTER
Reach help in
Reach us by e-mail or phone. Turkish-language support is provided during weekday office hours.
SUPPORT CHANNELS
Choose the Path That Suits You Best
The standard support channel is e-mail; support times and channels are set in the Enterprise contract.
Phone
+90 540 059 40 40, the cerez.io support line. For Enterprise discussions you can also use the contact form.
Business hours
Enterprise Contact
Support times and channels are set in the Enterprise contract.
Enterprise plan
POPULAR TOPICS
The 10 Most Asked Topics
For a quick solution, go directly to the relevant document.
TRAINING AND RESOURCES
Develop Your Skills
Video guides and a community channel are planned on the roadmap; the system status page is live.
Video Tutorials
Step-by-step video tutorials, installation, configuration, advanced features.
Coming soonUser Community
A community channel is planned.
Coming soonStatus Page
Track service status and outages live: System Status
Frequently Asked Questions
Questions on Your Mind
The most common questions about support, plans and technical topics are below.
What is your support response time?
We do not offer a public SLA. Support times and channels are set in the Enterprise contract; e-mail support is provided on weekdays.
Which plans offer phone support?
The standard support channel is email (destek@cerez.io). General support line: +90 540 059 40 40. A dedicated phone call can be arranged under the Enterprise plan.
Can I get support in Turkish?
The primary support language is Turkish. EN/DE support can be provided on request.
Can I get support during the trial?
Yes. Trial users can access the help center, documentation and email support.
Do you provide onboarding support?
Onboarding support is offered on Pro+ plans. A self-service onboarding wizard is available during the trial.
Do you have a status page?
Yes. The public system status page shows measurements taken every 5 minutes for SDK delivery, API, dashboard and scanning, plus the incident history. System Status
How can I submit feedback?
You can send it to destek@cerez.io or via the contact form. Every piece of feedback is read and reviewed; customer requests shape our product development priorities.
SUPPORT POLICY
How We Work
Your support requests are handled during business hours and answered as quickly as possible. We do not offer a public plan-based SLA table; an individual SLA under the Enterprise plan (response time, escalation terms) can be agreed mutually in the contract.