KAİK Türkiye Kamu Erişilebilirlik Şartnamesi

The WCAG 2.1 AA compliance guide made mandatory for public institutions by Presidential Circular 2019/12. A comprehensive guide for ministries, municipalities, universities and state economic enterprises.

Circular
Presidential Circular No. 2019/12
Standard
WCAG 2.1 AA
Audit
DDO + Court of Accounts

This page has been prepared for general information purposes and does not constitute legal advice. For obligations specific to your institution, consult a legal advisor.

Key Concepts

What is KAİK?

KAİK (Accessibility Guide for Public Information Systems) is a guide document published by the Presidential Digital Transformation Office (DDO) that requires public institutions and private firms providing public services to be WCAG 2.1 AA compliant.

Within the framework of Presidential Circular No. 2019/12 on Information and Communication Security Measures, the security and accessibility of public information systems form the basis; the KAİK guide was published by the Digital Transformation Office within this framework. According to TÜİK data, it aims to ensure equal access to public services for 4 to 5 million citizens with disabilities in Türkiye.

KAİK Kılavuzu Özeti: "Kamu kurum ve kuruluşlarının dijital varlıklarının (web siteleri, mobil uygulamalar, e-hizmetler) engelli vatandaşlarımızın da erişebileceği şekilde tasarlanması ve geliştirilmesi esastır."

WCAG 2.1 AA

KAİK's main reference standard. Mandatory for every public digital asset.

TS EN 301 549

A TSE standard, parallel to WCAG 2.1. Referenced in software tender specifications.

WCAG 2.2 AA

The current standard recommended for new projects. cerez.io supports this level.

Scope

Which Institutions Fall Within the Scope of KAİK?

Ministries

All ministries and affiliated institutions: Health, Education, Justice, Finance, Environment and others.

Municipalities

Metropolitan, provincial, district and town municipalities. Including e-municipality and digital service platforms.

Universities

State universities and all higher education institutions affiliated with the Council of Higher Education (YÖK).

State Economic Enterprises

State economic enterprises such as TPAO, TEDAŞ, TCDD, PTT and Ziraat Bankası.

Healthcare Institutions

The Ministry of Health, state hospitals, and the e-Nabız and MHRS platforms.

Independent Boards

Regulatory authorities such as RTÜK, BTK, SPK, the Competition Authority and the KVKK Board.

Note for private firms: Private companies that sell software or services to the public sector must submit a KAİK-compliant bid as required by the tender specifications. For these firms, cerez.io provides a scan report and a draft accessibility statement that can be used as a reference in tender bids.

Legal Framework

Türkiye Accessibility Legislation

KAİK is not a standalone obligation. It is part of an interconnected chain of legislation.

  1. Disability Law No. 5378

    The legal guarantee of the accessibility rights of people with disabilities. It imposes an obligation of physical and information accessibility on public institutions and organizations.

  2. e-Government Accessibility Guide

    The first comprehensive e-government accessibility guide published under the coordination of the Ministry of Transport and Infrastructure. WCAG 2.0 reference standard.

  3. Presidential Circular No. 2019/12 + KAİK

    Defines the framework for public information security and accessibility. The KAİK guide is published under this circular by the Digital Transformation Office; the standard is raised to WCAG 2.1 AA.

  4. TSE TS EN 301 549 V2.1.2

    The Turkish adaptation of the European standard. Referenced in software and hardware tender specifications; technically parallel to WCAG 2.1.

  5. DDO 2025 Update Guide

    The Presidential DDO recommends WCAG 2.2 AA compliance for new projects. A scheduled transition plan is expected for existing institutional systems.

Risk

Audit Mechanism

KAİK compliance is audited through three different channels. Non-compliance gives rise to various administrative and reputational risks.

Regulatory

Presidential DDO

General audit. Requests regular reports and grants a remediation period when it identifies deficiencies.

Financial Audit

Court of Accounts Audit

Checks KAİK compliance in financial and performance audits. A negative report gives rise to administrative liability.

Civil Channel

Complaint and Lawsuit

Citizens can file complaints through the Turkish Disability Federation and EYHGM; NGOs can bring lawsuits in the administrative court.

Uyumsuzluk riski: Doğrudan para cezası bulunmamakla birlikte; Sayıştay negatif raporları, ihale dışı kalma, sorumlu yöneticilere disiplin işlemi ve idare mahkemesi kararıyla zorunlu düzeltme gibi ciddi riskler söz konusudur. İtibar kaybı da göz ardı edilmemelidir.

For Suppliers

The KAİK Clause in Tender Specifications

Typical KAİK clauses frequently found in public software and website tenders.

İHALE TEKNİK ŞARTNAMESİ, ERİŞİLEBİLİRLİK MADDESİ

MADDE [X]. ERİŞİLEBİLİRLİK YÜKÜMLÜLÜKLERİ

[X.1] Yüklenici tarafından geliştirilecek/teslim edilecek yazılım,
      web sitesi ve mobil uygulamalar Cumhurbaşkanlığı 2019/12 sayılı
      Genelgesi ve Kamu Bilgi Sistemleri Erişilebilirlik Kılavuzu
      (KAİK) ile uyumlu olmak zorundadır.

[X.2] Yazılım/web sitesi en az WCAG 2.1 AA standardını
      karşılamalıdır. Otomatik test araçları (axe-core, WAVE)
      ve manuel test raporu teslimat aşamasında sunulmalıdır.

[X.3] Yüklenici, EYHGM'nin Erişilebilirlik Beyanı şablonuna
      göre proje teslim edildiğinde Erişilebilirlik Beyanı
      hazırlayacak ve idareye sunacaktır.

[X.4] Uyumsuzluk halinde Yüklenici, idare tarafından bildirilen
      süre içinde gerekli düzeltmeleri yapmakla yükümlüdür.
Do you want to win this tender?

cerez.io lets you take the scan report and the draft Accessibility Statement from the panel when preparing a bid; you can reference the technical specification clauses with these outputs.

Get Information for Public Institutions
cerez.io For Public Institutions

cerez.io How Does It Help Public Institutions?

Offers a WCAG scanner, accessibility widget and statement generator under one roof for ministries, municipalities and state economic enterprises. This page provides general information; for detailed technical compliance, get in touch with our team.

WCAG 2.1 AA Scanner

Automated scanning by plan. A severity-ranked violation list (Critical, Serious, Moderate, Minor). Trend tracking with 0-100 Accessibility Health.

Accessibility Widget

30 settings, 11 profiles, Shadow DOM architecture: keyboard navigation highlighting, contrast mode, text size, dyslexia font and more.

KAİK Statement Generator

Automatically produces a draft accessibility statement aimed at KAİK Article 7. Includes the compliance level, responsible unit, feedback channel and scan date.

AI Alt Text Generator

Suggests missing alt text for images using AI; suggestions are not published without your approval.

Local Hosting in Türkiye

Storage in a data center in Turkey on cerez.io infrastructure.

Corporate Training

WCAG and KAİK training for your staff (online or on site). Support times and channels are set in the Enterprise contract.

Overlay değil, gerçek uyum: cerez.io does not offer overlay solutions that alter your site's content. Instead, it provides genuine browser-based violation detection against WCAG 2.1 AA, a violation-prioritized remediation guide and a measurable Accessibility Health indicator. The widget supports the visitor's personal access preferences, but cannot deliver institutional WCAG compliance on its own.

SSS

Frequently Asked Questions

Short answer: KAİK (Accessibility Guide for Public Information Systems), published by the Presidential Digital Transformation Office, requires public institutions and private firms providing public services to comply with the WCAG criteria. It is assessed within the framework of Presidential Circular No. 2019/12 on Information and Communication Security Measures. According to TÜİK data, it aims to ensure equal access to public services for approximately 4 to 5 million citizens with disabilities.

Short answer: There are three different mechanisms. (1) The Presidential Digital Transformation Office (DDO) performs the general audit and requests regular reports. (2) KAİK compliance is checked in Court of Accounts audits, and a negative report gives rise to administrative liability. (3) The General Directorate of Services for Persons with Disabilities and the Elderly (EYHGM) manages the complaint and feedback mechanism. NGOs such as the Turkish Disability Federation can also bring lawsuits in the administrative court.

Short answer: Not directly, but private companies that sell software/services to public institutions must comply due to the tender specifications. Example: if you are developing e-municipality software for a municipality, you must submit a KAİK-compliant bid, otherwise you will be excluded from the tender.

Short answer: Included are ministries (all), governorships, municipalities (metropolitan + provincial + district), state economic enterprises (TPAO, TEDAŞ, TCDD, PTT, Ziraat Bankası), universities (state), the Grand National Assembly of Türkiye, Presidential institutions, the Court of Accounts, RTÜK, BTK, SPK, the KVKK Board and certain institutions with special status (TÜBİTAK, TSE). It is not directly binding for foundation universities, but it is checked in YÖK audits.

Short answer: There is no direct fine. However, there is a risk of a negative record in Court of Accounts audit reports, administrative liability (disciplinary action), exclusion from tenders and mandatory remediation by administrative court ruling. NGOs can file lawsuits; once the court ruling becomes final, remediation becomes mandatory. Reputational risk is also significant.

Short answer: The WCAG 2.1 AA standard is the basis. It runs technically parallel to TSE TS EN 301 549 V2.1.2 (2018). For new projects, the Presidential DDO recommends WCAG 2.2 AA compliance. The cerez.io scan checks your site against the criteria of both versions and reports technical findings. KAİK also specifies in detail core WCAG criteria such as color contrast (4.5:1), keyboard navigation, screen reader compatibility and alternative text.

Short answer: Under KAİK Article 7, every institution must publish an accessibility statement. The statement must include the compliance level (WCAG 2.1 AA), the last scan date, the responsible person/unit, a feedback email address (the erisilebilirlik@kurum.gov.tr format is recommended), non-compliant content and a remediation plan. The statement must be easily accessible on the homepage or in the footer. The cerez.io Statement Generator automatically produces a draft statement aimed at the KAİK guide.

Short answer: Public institutions use cerez.io's existing plans; there is no separate public sector package. The plans include the accessibility widget, a statement generator aimed at KAİK Article 7 and automated WCAG 2.1 or 2.2 AA scanning (frequency by plan, a severity-ranked report of technical findings); panel data and consent records are kept on a server in Turkey. You can request a quote for the Enterprise plan. This page is for general information; please get in touch for details.

This page has been prepared for general information purposes and does not constitute legal advice.

A solution aimed at the KAİK guide for your public site

Scan reports, draft statements and widget usage reports can serve as evidence in your audit and tender preparation. Get information for public institutions.

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